Impact Advisors

EHR Service Desk SMS Program — Terms & Privacy

Program: "Impact Advisors EHR Service Desk Coordination" · Last updated: September 1, 2026

About this program

Impact Advisors, LLC ("Impact Advisors", "we") provides EHR service-desk and revenue-cycle support to contracted hospital and health-system clients. This SMS program lets staff at those client organizations exchange text messages with their assigned Impact Advisors consultant about their own support tickets, scheduling, and account verification codes. Messages are 1:1 and conversational. We do not send marketing, promotional, or bulk messages through this program.

How you opt in

Enrollment happens person-to-person during engagement onboarding: you provide your business mobile number directly to your assigned Impact Advisors consultant and verbally consent to receive text messages about your support tickets and scheduled work. Your consent is recorded in the engagement contact roster. After enrollment you receive a confirmation message:

"Impact Advisors EHR Service Desk: you are opted in to ticket and scheduling updates. Msg&data rates may apply. Message frequency varies. Reply HELP for help, STOP to opt out."

Consent to receive messages is not a condition of receiving services.

Program terms

• Message frequency varies based on your support activity (typically a few messages per week).
• Message and data rates may apply. Check with your mobile carrier for details.
• To opt out at any time, reply STOP. You will receive one final confirmation message and nothing further.
• For help, reply HELP, email engineering@impact-advisors.com, or contact your Impact Advisors consultant.
• Carriers are not liable for delayed or undelivered messages.
• This program does not involve affiliate marketing, lead generation, or messaging on behalf of any third party.

SMS privacy statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile phone numbers and SMS opt-in status ("mobile information") collected for this program are used solely to deliver the service-desk messages described above. Specifically:

• Mobile information is never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
• Text messaging originator opt-in data and consent are not shared with any third parties, except for vendors acting on our behalf solely to deliver the messages (our SMS service provider), and as required by law.
• You may revoke consent at any time by replying STOP; we retain opt-out records to honor your preference.
• For questions about this statement, contact engineering@impact-advisors.com.

Impact Advisors' general privacy practices are described at impact-advisors.com/legal-privacy-2.