Impact Advisors EHR Service Desk Coordination SMS Program Terms
Program: Impact Advisors EHR Service Desk Coordination · Last updated: September 8, 2026
These terms apply to text messages exchanged between staff at Impact Advisors client organizations and their assigned Impact Advisors EHR (electronic health record) service desk consultant through the Impact Advisors EHR Service Desk Coordination program. The program is operated by Impact Advisors, LLC, a healthcare IT consulting firm in Naperville, Illinois. How enrollment works is documented at https://smsprivacy.impact-advisors.com/opt-in and the SMS privacy statement is at https://smsprivacy.impact-advisors.com/privacy.
Terms
Program and sender. Impact Advisors, LLC is the only sender. The consultants who text you are Impact Advisors employees using dedicated Impact Advisors business numbers, and every message begins with the words 'Impact Advisors EHR Service Desk:'. This is a direct program for our own clients. We do not send messages for, on behalf of, or under the name of any other company, including your employer.
Who can enroll. Staff at hospital and health-system clients that have a signed engagement with Impact Advisors and whom our consultants support under that engagement. Recipients are client employees, not patients.
How you enroll. Verbally, by agreeing to the consent script your consultant reads during engagement onboarding and giving your business mobile number. The full process, the script, and the record we keep are published at https://smsprivacy.impact-advisors.com/opt-in. There is no other enrollment method.
What we send. Status on support tickets you opened with us, scheduling replies that confirm or reschedule training or working sessions you asked your consultant to set up, questions needed to work an open ticket, and answers to questions you text us. Messages are one-to-one and conversational.
What we do not send. Marketing, promotions, surveys, lead generation, affiliate content, or messages on behalf of any third party.
Message frequency varies. Typically a few messages per week while you have an open ticket or a scheduled session, and none otherwise.
Cost. Message and data rates may apply according to your wireless plan. Impact Advisors does not charge for this program.
Opt out. Reply STOP to any message. You will receive one final message confirming you are unsubscribed, and no further messages will be sent to that number unless you re-enroll by repeating the verbal consent process with your consultant. You may also ask your consultant or email engineering@impact-advisors.com to be removed.
Consent is not a condition of service. Declining or opting out does not change the support you receive; the service desk remains available by phone, email, and the ticketing portal.
Patient information. Do not send patient names, medical record numbers, or other patient identifiers by text. Consultants are instructed not to send them and to move such details into the ticketing system.
Carriers. Participating wireless carriers are not liable for delayed or undelivered messages.
Privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. The SMS privacy statement at https://smsprivacy.impact-advisors.com/privacy is the only privacy notice that applies to mobile numbers, consent records, and text message content collected through this program.