Impact Advisors EHR Service Desk Coordination SMS Privacy Statement
Program: Impact Advisors EHR Service Desk Coordination · Last updated: September 8, 2026
This statement explains what information Impact Advisors, LLC collects when you enroll in the Impact Advisors EHR Service Desk Coordination text message program, how we use it, and who can see it. It is the only privacy notice that applies to mobile numbers, consent records, and text message content collected through this program. Program terms are at https://smsprivacy.impact-advisors.com/terms and the enrollment process is documented at https://smsprivacy.impact-advisors.com/opt-in.
How mobile information is handled
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Mobile phone numbers and consent collected through this program are used only for this program. They are not used for promotional email, newsletters, event marketing, or any communication from an affiliated organization, and text message opt-in consent is not transferred to any other program, campaign, or company.
What we collect. Your name, your organization, your role, the business mobile number you give your consultant, your assigned consultant, the date, time, and method of your consent, the script version read, whether the confirmation text was sent, and the text messages exchanged between you and your consultant.
If you decline. The roster records your name, organization, role, your assigned consultant, the date and time, the script version read, and who recorded it, marked 'declined' so that no consultant texts you. No mobile number is recorded.
Why we collect it. To send and receive the support messages about your own tickets and sessions that you agreed to, to keep a record that you consented, and to honor HELP and STOP requests.
Who can see it. Your assigned consultant, the Impact Advisors service desk leads on your engagement, and the Impact Advisors engineering staff who administer the messaging platform.
Vendors. Messages are transmitted by the messaging platform vendor that Impact Advisors uses to send and receive text messages and by the wireless carriers. The vendor acts on our behalf, receives only what is needed to deliver the messages, and is not permitted to use your number or message content for its own purposes.
Opt-in data and consent records are not shared with third parties except vendors acting on our behalf to deliver the messages and as required by law.
We do not sell, rent, or trade mobile numbers or message content, and we do not use them for marketing, advertising, or lead generation.
Opting out. When you reply STOP, our messaging platform blocks further messages from this program to your number and your roster entry is marked opted out with the date. Your consent record is kept so we can show when consent was given and withdrawn.
Retention. Consent records and message logs are kept for the duration of the engagement and for at least four years after the engagement ends or you opt out, whichever is later, so that we can demonstrate consent, and can be produced on request. Records are then deleted under the Impact Advisors records retention schedule.
Security. Consent records are kept in access-controlled Impact Advisors systems. Access is limited to the engagement team and the program administrators.
Patient information. This program is not intended to carry patient information. Consultants do not include patient identifiers or clinical details in text messages. If patient identifiers are texted to a consultant, the consultant moves the request into the ticketing system and asks that future details be sent there.
Your choices. You may ask your consultant or email engineering@impact-advisors.com to see or correct your roster entry, to be removed from the program, or to ask questions about this statement.